Frequently Asked Questions:

 

When will an item be restocked?

If an item is out of stock we usually will restock it with 1-2 weeks in most cases, if you have noticed it has been longer than that please send us a message and we will dig deeper into the issue. 

 

Which coils go with what device?

Our descriptions will explain this on the products page and reassure you of the right coil. Please give us a call or message if you are unable to find it or there is a mistake on the site! 

 

How do I subscribe for discounts?

You can either subscribe on the initial pop-up when you enter our site or create a login and we will automatically send out promotions to you! 

 

How old do I have to be to purchase?

21+ or up to your state law. Some states are still 18+ but a valid ID must be uploaded into our age checker.

 

Where do you ship?

We currently ship to all 50 states unless that state has restrictions. Please follow up with state law to keep up with your states laws or restrictions.

 

Do you ship internationally?

Right now we do not but we do plan on it in the near future.

 

My order got declined, but my account got charged. Now what?

All of our transactions are ran as credit and your bank may place a hold on the funds. If the order was declined by our system, we have not accepted the funds. Declined transactions are confirmed immediately in our system and no funds are ever accepted when declined. However, your bank may still have a pre-authorized hold. It will normally take your bank 1-5 business days to confirm that we have not accepted the funds. 

 

What are your methods of payment?

We accept American Express, Visa, Discover and Mastercard. You can use a debit card; however, all transactions are run as credit card transactions. 

 

Is my package lost?

If it seems this is the case, please reach out to the shipping carrier and file a claim. Contact us with the claim number and we will proceed as necessary.

 

Can I use a gift card?  

Yes,  any refunds will be sent back to the same card so please don't throw it away. register the card online so that there is a billing address attached to the card. Registering the card prior to placing an order will help with check out issues. 

 

 Why hasn't my order shipped?

Orders before 3PM EST will ship on that same day. If it is after 3PM EST your order will be shipped the next day and no later. Our processing time is 24 hours. Any orders placed on After 3PM EST on Friday until Sunday will be shipped the following Monday.

 

My orders tracking info has no details?

Sometimes shippers may skip a few scans and scan the product later. If it has been more than a week since the order shipped please call the shipper.

 

My order is wrong. What now?

Please call us within 72 hours (we know everyone is busy) or message us and we will make sure this is fixed.

 

How do I return something?

Email is usually the best method to let us know about your return, along with details, the more the merrier, including pictures if necessary. We offer a 30 Day return policy.

 

Do I have to return the whole kit if only one part is defective?

if a kit is being returned the whole kit must be returned or the return will be declined.