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Return Policy:

  • Orders with any issues must contact Puff E-Cig within 72 hours of delivery 
  • Products with defects can be returned within 45 days
  • Orders with issues can email customerservice@puffecig.com with a description and image of the issue
  • Any returns where Puffecig.com is at fault will have shipping paid for by Puffecig.com, otherwise shipping and handling will be charged for returns
  • Manufacturer defects after 45 days must be dealt with through the manufacturer
  • We will always guarantee that satisfaction of our customers, if there ever is an issue please contact us we are here to keep our customers happy