- Orders with any issues must email Puff E-Cig at email@example.com within 48 hours of the delivery date, NO EXCEPTIONS.
- Products with defects that come with a manufacturer warranty can be returned within 14 days of the delivery date at Puff E-Cig discretion.
- Products with defects that come with a manufacture warranty after 14 days must be dealt with the manufacturer warranty.
- All devices must be tested and reported for manufacture defects within 48 hours of the delivery date, NO EXCEPTIONS. Puff E-Cig does not recognized TASTE as a manufacture defect.
- Orders with issues must email firstname.lastname@example.org with a description, image of the issue and image of the packaging slip/invoice. NO EXCEPTIONS.
- Any returns where Puffecig.com is at fault will have shipping paid for by Puffecig.com, otherwise shipping and handling will be charged for returns
- As of September 7th, 2020 Puff E-Cig will not be taking returns or exchanges on disposables. Any store credits, refunds or replacements on all disposables will be at the discretion of Puff E-Cig due to the FDA on the PMTA Filing. We do apologize for the inconvenience.