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Return Policy:

  • Orders with any issues must contact Puff E-Cig within 72 hours of delivery 
  • Products with defects can be returned within 45 days
  • Orders with issues can email customerservice@puffecig.com with a description, image of the issue and image of the packaging slip/invoice.
  • Any returns where Puffecig.com is at fault will have shipping paid for by Puffecig.com, otherwise shipping and handling will be charged for returns
  • Manufacturer defects after 45 days must be dealt with through the manufacturer
  • Due to compatible pods being banned by the FDA starting February 6th 2020.  Effective immediately we will not be taking returns on compatible pods. All sales are final. We do apologize for the inconvenience. 
  • We will always guarantee that satisfaction of our customers, if there ever is an issue please contact us we are here to keep our customers happy