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Return Policy:

  • Orders with any issues must email Puff E-Cig at customerservice@puffecig.com within 48 hours of the delivery date, NO EXCEPTIONS.
  • Products with defects that come with a manufacturer warranty can be returned within 14 days of the delivery date at Puff E-Cig discretion.
  • Products with defects that come with a manufacture warranty after 14 days must be dealt with the manufacturer warranty.
  • All devices must be tested and reported for manufacture defects within 48 hours of the delivery date, NO EXCEPTIONS.  Puff E-Cig does not recognized TASTE as a manufacture defect.
  • Orders with issues must email customerservice@puffecig.com with a description, image of the issue and image of the packaging slip/invoice.  NO EXCEPTIONS.
  • Any returns where Puffecig.com is at fault will have shipping paid for by Puffecig.com, otherwise shipping and handling will be charged for returns
  • As of September 7th, 2020 Puff E-Cig will not be taking returns or exchanges on disposables. Any store credits, refunds or replacements on all disposables will be at the discretion of Puff E-Cig due to the FDA on the PMTA Filing.  We do apologize for the inconvenience.