Our warehouse is in full operation during this unprecedented time as we continue to focus on the safety of our employees and customers. Due to COVID-19, we’ve noticed that carriers need more time to scan and process shipments, resulting in delayed tracking information. It may take 3-7 business days for the initial tracking information to update.
We will continue to update our procedures in accordance with the ongoing situation. We appreciate your patience and understanding.
Carriers and Estimated Arrival Times
Regional Carrier: 1-3 business days
As of February 26th 2021, we will no longer offer FEDEX for a shipping service. FEDEX is no longer shipping vaping items, we do apologize for the inconvenience.
Regional Carrier includes insurance coverage up to $50
For fast processing and resolution, we encourage customers to purchase Route Shipping Insurance available at checkout.
Once your order has shipped, a tracking number will be sent to your email and Puff account. Please allow up to 24 hours for your tracking information to update.
Where do you ship?
We currently ship to every state that does not have governmental vaping restrictions. We cannot ship to: Rhode Island, New York, Vermont, South Dakota, Utah, Maine and Massachusetts. Any order from these states will be immediately cancelled and refunded. We plan to ship internationally in the near future. As of 07/13/2022 we no longer ship to California.
When will my order ship?
We typically ship orders within 24 hours of the order date, but we do not ship on the weekends. We’ll email you a shipping confirmation once your package leaves our warehouse. Please contact our customer service team if you believe your package should have already shipped.
Why isn’t my tracking information updating?
Occasionally, the carrier’s system skips package scans, thus delaying real-time tracking information. If your tracking number does not update within 7-14 days, please contact us along with the carrier.
What States require an adult signature?
Alcohol Tobacco and Firearms (ATF) requires all orders to have an Adult Signature.
All products on Puffecig.com are shipped directly from our Michigan warehouse.
Please note that we are not responsible for lost or damaged packages by the Regional Carrier. It’s important to note that we can only request reimbursement from the Regional Carrier for non-delivery. If your package is listed as “delivered” by the Regional Carrier but you did not receive anything, or if your package was damaged during transit, you will have to file a direct Regional Carrier claim.
We cannot guarantee any delivery dates – external forces can cause delays in shipping. Shipping may be delayed around holidays, high-volume periods, pandemics and after severe weather.
We will not ship any order whose name on the order does not match the name on the payment. For more information see "Terms and Conditions".
If your shipment is damaged in any way, it must be reported to us within 48 hours of the delivery date. Please include a description and image of the damaged package. If you did not purchase Route Shipping Insurance, you’ll have to file a claim directly with Regional Carrier. If you have any questions, please feel free to contact customer service at email@example.com.