Shipping and Handling

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When will my order ship? When will I get my order? Will get email the tracking information?

At Puff we pride ourselves on making peoples lives easier. Nothing is easier than placing an order online and getting it fast. Place an order and it will be shipped within 24 hours. First class mail is always our first shipping option here at Puff E-Cig. If your order is a little too heavy for First class mail (over 1lb) we will be shipping it Priority Mail free of charge of course. Click this link from Stamps.com to see the the delivery speed of these packages. For orders under $25 we offer first class mail starting at $3.49 which is cheaper than USPS. Fair shipping pricing and delivery speed are important to us at Puff! Place an order and see for yourself! 

 

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  • Order placed before 3PM EST will ship the same day (So get your orders in early!)
  • Once and order is shipped and email is sent to our customers with the tracking information
  • All orders at Puff E-Cig ship within 24 hours
  • We do not ship on Saturday and Sunday
  • We offer Fedex, USPS, and UPS
  • Orders over $24.99 will receive FREE First Class Mail Shipping 
  • Orders over $100 will receive a FREE SHIPPING upgrade to Priority Mail 1-3 day delivery! 
  • We do not drop ship products everything we sell is shipped directly from our warehouse
  • Orders that are received with leaky bottles or damaged in shipment should be reported within 72 hours. Please send an image of the condition of the product to customerservice@puffecig.com.
  • Our customers will always be reimbursed for product that is damaged in shipping

 

If you every have any questions or concerns please call us, email us, or chat with us @

Customerservice@puffecig.com, (810)-721-0590, Live Chat Hours 2-6PM EST M-F