This site is not for anyone under 21 years of age. Your access and use of Puffecig.com is subject to the terms and conditions set forth in this agreement. By accessing, browsing or otherwise using this site, you acknowledge that you have read, understand and are agreeing to be bound by these terms.

All products sold by Puffecig.com are intended for legal use only. By purchasing products and accessories from Puffecig.com, you’re indicating that you’re 21 years or older. Only legal, safe and commercially developed products should be used in devices purchased from our site. Keep all e-cigarettes, vaping devices, accessories and e-liquids out of the reach of children.

Discount codes cannot be combined with other sales or offers, unless otherwise stated by puffecig.com

We accept credit card payments only. All credit cards are securely processed through Authorize.net.

We will not process the sale if the name on the order does not match the name on the credit card.  On all orders $200.00 or more both Billing and Shipping addresses must be an exact match or the order will be cancelled.

First time purchases can not exceed more than $500.00.  Both Billing and Shipping addresses must be an exact match or the order will be cancelled.

If order has been cancelled, please allow up to 7 business days for your account to reflect the voided transaction.

All orders are required to have Adult Signature.

While we inspect and take complete care of products before they leave our warehouse, it is the customer’s responsibility to inspect all received items for damages, defects or discrepancies. If a customer receives any damaged goods, they should report the damage to the carrier and Puffecig.com, while keeping the damaged item(s) in their current condition. Any claims of damages, defects or discrepancies should be made within 48 hours of receiving the merchandise. Failure to make such report will constitute full acceptance of the items. 

Damaged merchandise may be returned for a refund. Any merchandise damaged due to normal wear or misuse will not be refunded. Defective or faulty devices will be exchanged or refunded in accordance to the manufacture warranty as specified for each individual product.

If order is returned to sender, you will be refunded the amount of the order, less the shipping fee and insurance.

All orders that have been returned back to Puff E-Cig are subject to a reshipping fee if the customer would like the package reshipped. 

Additionally, any claim based on these terms and conditions shall be governed under the jurisdiction of the state of Michigan.

All cancelation request must be submitted by email to customerservice@puffecig.com, no later then 8am the following business day.  Any cancelation submitted after the cut off time of 8am and or if your package has been shipped, you will be subject to a Package Intercept Fee of $14.95 as required by United States Postal Service.

Checking the box "Yes, I agree with the terms and conditions" at check out, is required to process all orders, by checking the box you are subject to all Terms and Conditions.

Puffecig.com may change or alter the terms and conditions at any time.

State and Federal Regulations

We comply with all State and Federal vaping regulations and bans. We apologize for any inconvenience and invite you to contact your local government agency in regards to the e-cigarette bans in your area.